Tenant surveys

Required *

Q1. What type of repair was needed? *
Urgent (24 hours)Priority (7 days)Non-urgent (14 days)

Q2. How long did it take to complete the repair? *
within 24 hours1 - 3 days7 - 10 daysover 10 days

Q3. Were you given a reference number from the call centre when you requested the repair? *
YesNo

Q4. Did the repairman contact you to make a suitable time to come to your home? *
YesNo

Q5. Did the repairman come at the booked time? *
YesNo

Q6. If you were not at home when the repairman came, did they leave an orange calling card? *
YesNo

Q7. Were you satisfied with the repair work that was completed? *
YesNo

Q8. After the repair work was finished, did anyone from Office of Housing inspect the work? *
YesNo

Q9. Have you ever had a repair request denied? *
YesNo
If yes, do you know why?
YesNo

Q10. Has your home undergone any large maintenance work in the past 12 months? (such as painting, replace carpet, remodelling)? *
YesNo

Q11. Do you have any other comments to make?