Tenant Support

We operate a free telephone advice service, Monday – Friday, 9am – 5pm (excluding public holidays).

We can provide assistance with:

  • Communicating with your local Housing Office;
  • Assistance with maintenance requests;
  • Understanding letters and forms from the Department of Health and Human Services;
  • Understanding your rights as a tenant, as well as responsibilities that you have and the Department has;
  • Understanding Departmental policies and procedures;
  • Advice about rent calculations, rebates and arrears;
  • Advice about neighbourhood disputes;
  • Referrals to other services (where we cannot assist);
  • Advice about applications for housing.

We do not provide legal advice.

Call us on 1800 015 510, email enquiries@vpta.org.au or fill in our online contact form. Need a translator? Contact us via 131 450.